Member Survey 2010 Results

We now have the results from the 2010 member survey, which almost 700 members completed. We got some great feedback, including lots of praise, some constructive criticism, but also some unhappy users. Below is a compilation of some of the conclusions we can draw, and some of the comments we received. 

Conclusions

• The primary motivation for joining Expat in Denmark is social networking. The other main factors are wanting to maintain international contacts and professional networking;
• The most popular services and activities organised by Expat in Denmark are online news and culture updates, 100% socials, seminars and the online infocentre;
• Two thirds of the members believe the frequency of activities and events organized by Expat in Denmark to be just right, while 22 pct. answer too seldom;
• Three quarters of the members indicated that that the frequency of the newsletter is just right. 18% find it very interesting, and 60% somewhat interesting;
• 61% of the respondents were very satisfied or satisfied with the interface of the homepage, and 7% very dissatisfied or dissatisfied. Similarly, 61% were very satisfied or satisfied with the contents on the homepage, while 8% were very dissatisfied or dissatisfied with the contents.
• The overall degree of satisfaction with Expat in Denmark is high. 51% stated that they were very likely to recommend the organization to others, and 34% that they were somewhat likely to do so.

There is always room for improvement, and we take the comments – positive and negative – very serioulsy. However, all in all, we are happy with this year’s results.

Feedback & Suggestions

As mentioned, many members also took the time to provide feedback. Some of the many ideas and suggestions were:

• More activities outside of Copenhagen – notably in Esbjerg, Sønderborg, Aarhus, Odense, Holbæk, Roskilde
• A new discussion forum (idealy  one that is not infested with spam!)
• A more user-friendly user and event registration process
• Involving more Expat volunteers in planning and execution of events
• Earlier notice of upcoming events
• Events shouldn’t start until after 5-5.30 pm
• More marketing – make ourselves better known to research and business communities
• Include more Expat network events in the main calendar
• A mentorship programme
• Weekly event updates

We have listened, and will consider how we can accomodate the ideas according to the resources we have, our contract with the Ministry of Business and Economic Affairs, and our members in general.

Thanks again to all those who participated!